customers
When Jeff Lawson co-founded Twilio in 2008, he had already been through a series of start-ups. Some succeeded, others fizzled out—but each provided insights tha…
This week, Guy is joined by Leah Solivan of TaskRabbit, Scott and Ally Svenson of MOD Pizza, and Holly Thaggard of Supergoop! to answer questions about reaching…
For the last year and a half, the story of FTX has focused largely on the crimes and punishment of Sam Bankman-Fried. But in the background, the actual customer…
4.5 million households in the U.S. have solar panels on their homes. Most of those customers are happy with it - their electricity bills have just about disappe…
Did a pizza restaurant’s humble status page change how we wait forever? When you order a Lyft or Uber, you get texts every few minutes about your car approachin…
Good leaders believe they understand customer priorities. They invest heavily in data, direct conversations, and really knowing their industry. But according to…
The former PayPal CEO left a Montana ranch to shake up one of America’s most profitable companies.
Mike Munger of Duke University talks with EconTalk host Russ Roberts about why milk is in the back of the grocery store. Michael Pollan and others argue that mi…
Why are European cities charming and American cities often so charmless? Simple, says urbanist Alain Bertaud: most American cities are zoned for single-family h…
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